Claim Guide for Motor Accidents

COMPREHENSIVE COVER:
HOW TO CLAIM FROM OWN INSURANCE COMPANY

1. WHAT TO CLAIM

If the accident was your fault, make an ‘Own Damage’ claim
If the accident was NOT your fault, make an ‘Own Damage Knock-for-Knock’ claim (instead of making a third party claim)

BENEFITS OF MAKING ‘OWN DAMAGE KNOCK-FOR-KNOCK’ CLAIM:

Faster claims processing
You will not lose your No Claim Discount (NCD) entitlement
We will exclude the excess from the claim and offer settlement for the Compensation for Assessed Repair Time (CART) to you.

2. HOW TO CLAIM
Send your car to PIB’s panel workshop and bring along the followings:

Completed claim form
Original copy of police report
Copy of driver’s and policyholder’s identity card and driving license
Copy of vehicle ownership certificate
Photos of accident scene and damages to vehicle
Police letter informing which party is compounded for road traffic offence

WINDSCREEN CLAIM:

If your policy includes additional coverage for the windscreen, you may proceed with windscreen claim
HOW TO MAKE A CLAIM

1. HOW TO CLAIM
Send your car to PIB’s panel workshop and bring along the followings:

Copy of driver’s and policyholder’s identity card and driving license
Copy of vehicle ownership certificate

THEFT CLAIM:
HOW TO MAKE A CLAIM

1. HOW TO CLAIM

Please notify insurance company as soon as possible after the theft occurs.
Submit the following documents to the other party’s insurance company:

Claim form
Original copy of police report
Copy of driver’s and policyholder’s identity card and driving license
Copy of vehicle ownership certificate

THIRD PARTY COVER:
HOW TO MAKE A THIRD PARTY PROPERTY DAMAGE CLAIM

1. WHAT TO CLAIM

Damage to your car or property in a road accident caused by the other party
Other financial losses e.g. CART, excess

2. HOW TO CLAIM

Send your car to the insurance company’s panel workshop
Appoint an adjuster to evaluate the cost of your car’s damage
Submit to the other party’s insurance company:
- Original copy of police report
- Copy of driver’s and policyholder’s identity card and driving license
- Copy of vehicle ownership certificate
- Adjuster’s report
- Bill of repair costs of your car
- Photo of accident scene and damages to vehicle
- Police letter informing which party is compounded for road traffic offence

Commitment to Serve

With extensive experience in managing wide variety of risks and strong support from our expanding list of panel reinsurers, Progressive Insurance Bhd is ready to assist our clients to mitigate any potential risks. The growing list of satisfied clients, which includes many high-profiled and large corporates, has shown our commitment in providing excellent service to our clients and assists them to achieve their goals.

No1 : World’s best Insurance company in Malaysia

Customer Service
1-800-888-458

Progressive Home Assist
1-300-881-238

Progressive Motor Assist
1-800-888-928

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