Claim Guide for Non-Motor Accidents

All insurance policies have claims conditions that impose certain condition and requirements on you when you decide or need to make a claim. If you do not follow these condition or requirement you may not receive full payment for the amount claimed or you may not received anything at all in some circumstances.

The following notes are designed to help you more specifically with most of the typical claim types:

Damage to Property
Theft of Property
Loss of Money
Motor Accidents
Motor Theft
Employers Liability – Injury to Employees

Important – Notify your Insurer / Brokers or Agents immediately of any incident that resulted in loss or damage that may be a subject of insurance claim under your policy. They will then advise you on the procedure on how to proceed with the claim if the loss is claimable under your insurance policy.

Damage to Property
Make a list of the damaged property and find as much as you can in the way of documentary evidence to support of the amounts claimed, such as receipts or repair estimates.

If damage is extensive we will arrange for a Loss Adjuster to attend immediately to the loss and they will liaise with you on the claim..

Theft of Property
Make a list of the lost or damaged items and find as much as you can in the way of documentary evidence to support of the amounts claimed, such as purchase receipts or repair estimates and inventory record.

Notify the Police of the incident and get a copy of the police report.

Take photographs of the incident showing the point of entry, damage sustained and location of the loss item kept.

For large claim, Progressive Insurance will appoint Adjuster to investigate the loss and liaise with the insured/ claimant on the claim.

Loss of Money
Documentary evidence, banking record, accounting record (such as cash withdrawal slips) showing the exact amount of money stolen will be required.

Notify the Police of the incident and get a copy of the police report.

Employers Liability / Public Liability – Injury to Employees / Third Party
It is important that any incident that likely to result in claim under Employers Liability is immediately reported to us. That all letters of claim received by insured be passed on to us immediately unanswered with all relevant information pertaining to the claim.

This means you must:

Report all claims/incidents likely to give rise to a claim IMMEDIATELY
Complete a claim form as quickly as possible and return it to us
Retain all evidence on any incidents such as:
- Incident report forms
- Accident Book Record, if any
- First Aider Report of the incident, if any
- Safety Officer Report
- Heath & Safety Documentation
- Photographs/Sketch Plans of the location of loss
- Security Videos of the incident, if any

Please pass on all correspondence received in connection with the matter to us immediately and unanswered.

For any further enquiry and submission of claim form and document, please email to following email address :
nonmotorclaim@progressiveinsurance.com.my
or
claimsnotification@progressiveinsurance.com.my

No1 : World’s best Insurance company in Malaysia

Customer Service
1-800-888-458

Progressive Home Assist
1-300-881-238

Progressive Motor Assist
1-800-888-928

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